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Spotlight

A selection of stories from across the Federation

barbadoa

Barbados

Story

“At BFPA, we don’t turn away anyone”

11 August 2021

In Barbados, the age of consent is 16 but “there is still the issue of the age of access versus the age of consent.” Keriann explained that there’s no legal framework that prevents young people between 16 and 18 from accessing SRH services; there is the cultural “assumption that they must bring parent/guardian to be seen by a medical professional.”
FPA Client Christopher Robles Age: 35 Occupation: Account Manager Marketing Agency
story

| 21 April 2021

Reaching 7,000 clients

Famia Planea Aruba (FPA) is proud to be able to serve over 7,000 clients and celebrated its 50th anniversary in November 2020. FPA strives to live up to the motto, ‘Improving your quality of life’, by ensuring its healthcare provision is accessible to everyone.  One regular client is Christopher, an account manager at a local marketing agency. “I am truly a big fan of FPA, they are really good at being inclusive to men as well as women. The entire staff is very client orientated, I have never felt judged or discriminated against while using any of their services, or while at their office. They are always ready to answer any questions I may have or ease any concern.” FPA has built a strong bond of trust and communication with its clients by sharing regular updates on their work and projects.  “I try as much as possible to stay up-to-date with FPA, I have followed all of their projects so far and have really enjoyed them. I can still remember when I was younger and had my first girlfriend, FPA was my go-to for information, guidance, tips and tricks. They are very good at adapting to each situation, whether it is personal, local or even global”.  FPA places great emphasis on listening to the community it supports to better understand their needs. This enables the team to provide their clients with carefully researched and targeted healthcare.  “Over the years, FPA has gone above and beyond to provide both myself and my partner with information and contraceptives. Over the last few years, in addition to visiting their office, I can follow-up my consultation by asking them additional questions through their social media counseling or even the delivery service”, says Christopher.  

FPA Client Christopher Robles Age: 35 Occupation: Account Manager Marketing Agency
story

| 22 June 2022

Reaching 7,000 clients

Famia Planea Aruba (FPA) is proud to be able to serve over 7,000 clients and celebrated its 50th anniversary in November 2020. FPA strives to live up to the motto, ‘Improving your quality of life’, by ensuring its healthcare provision is accessible to everyone.  One regular client is Christopher, an account manager at a local marketing agency. “I am truly a big fan of FPA, they are really good at being inclusive to men as well as women. The entire staff is very client orientated, I have never felt judged or discriminated against while using any of their services, or while at their office. They are always ready to answer any questions I may have or ease any concern.” FPA has built a strong bond of trust and communication with its clients by sharing regular updates on their work and projects.  “I try as much as possible to stay up-to-date with FPA, I have followed all of their projects so far and have really enjoyed them. I can still remember when I was younger and had my first girlfriend, FPA was my go-to for information, guidance, tips and tricks. They are very good at adapting to each situation, whether it is personal, local or even global”.  FPA places great emphasis on listening to the community it supports to better understand their needs. This enables the team to provide their clients with carefully researched and targeted healthcare.  “Over the years, FPA has gone above and beyond to provide both myself and my partner with information and contraceptives. Over the last few years, in addition to visiting their office, I can follow-up my consultation by asking them additional questions through their social media counseling or even the delivery service”, says Christopher.  

Richenella Dirks started at FPA as an intern over ten years ago
story

| 19 April 2021

Providing information and contraceptive care to young people

Accessibility to information and contraceptives has always been a priority for Famia Planea Aruba (FPA), whether through the office, delivery service, or in schools.  For over fifteen years FPA has worked in partnership with one of the largest secondary schools on the island. The FPA team visits the school on a monthly basis to provide guidance, counseling, and contraceptive care to students and to help ensure they stay in school to complete their education.  “One of my first experiences providing comprehensive sex education, with FPA was at the EPB School during my education as a social worker, many years later I still very much enjoy this”, says Richenella, FPA’s Finance and IEC support staff. FPA’s client is at the heart of its healthcare provision. FPA staff work with students to build trust and ensure they feel safe to talk openly. This helps to provide a sense of consistency for the student, as well as efficiency for the team being familiar with specific students and cases. They are better able to notice if something changes, and if a student needs a referral to a medical doctor or other organization for additional treatment. “The consultations are always fun; you get a change of scenery by stepping out of the office. Over the years you see so many faces and still, somehow you manage to remember most of them. After just a few visits you can start to build a profile of most students, you can start to tell who the class clown is, the Mister Popular, the shy one, the loud one, and the one who just wants to take his time to avoid going back to class”, Richenella laughs.  

Richenella Dirks started at FPA as an intern over ten years ago
story

| 22 June 2022

Providing information and contraceptive care to young people

Accessibility to information and contraceptives has always been a priority for Famia Planea Aruba (FPA), whether through the office, delivery service, or in schools.  For over fifteen years FPA has worked in partnership with one of the largest secondary schools on the island. The FPA team visits the school on a monthly basis to provide guidance, counseling, and contraceptive care to students and to help ensure they stay in school to complete their education.  “One of my first experiences providing comprehensive sex education, with FPA was at the EPB School during my education as a social worker, many years later I still very much enjoy this”, says Richenella, FPA’s Finance and IEC support staff. FPA’s client is at the heart of its healthcare provision. FPA staff work with students to build trust and ensure they feel safe to talk openly. This helps to provide a sense of consistency for the student, as well as efficiency for the team being familiar with specific students and cases. They are better able to notice if something changes, and if a student needs a referral to a medical doctor or other organization for additional treatment. “The consultations are always fun; you get a change of scenery by stepping out of the office. Over the years you see so many faces and still, somehow you manage to remember most of them. After just a few visits you can start to build a profile of most students, you can start to tell who the class clown is, the Mister Popular, the shy one, the loud one, and the one who just wants to take his time to avoid going back to class”, Richenella laughs.  

Adriana, Social worker at EPB San Nicolas School.
story

| 12 April 2021

FPA teams up with a school social worker

  Famia Planea Aruba (FPA) places great value on the relationship they have with Adriana, the social worker at EPB San Nicolas School. Adriana is the person who has the most contact with the students, and the one most students turn to when they need help.  “I’ve been the Social Worker at EPB San Nicolas for about fourteen years and have been working with FPA throughout my entire career here. It has always been a pleasure to work with them, they are very accommodating to whatever project we have going on. Each year we have an educational carousel for the first-year students, and we have always been able to count on FPA to provide information to our students. The Comprehensive Sexuality Education program is always fun, informative, and evolving. I, as well as other colleagues, try to catch at least one CSE session each year to see what innovative way the information is presented.” EPB is a secondary vocational school that educates young people from 12 to 18 years. Over the years it has developed a reputation for having challenging students. Adriana knows the students better than most of the teaching staff and is a firm advocate for the continuation of the on-the-spot-consultations, having seen the consequences when this type of care is not offered.  For registered youth under 21 years, the costs of healthcare provision are covered by the national health insurance, however, some students fall outside of the system. “Most of the times you get to have fun with the students, however, every now and then you will come across a heartbreaking case. Since Aruba has so many different migrants, very often you will come across one person who is not insured at the moment, who needs products and can’t afford it and you figure out a way to help”, Adriana says. “For our second, third- and fourth-year students FPA has been collaborating with us to provide a monthly session where the students receive contraceptives and guidance on school grounds. Since around this age, most of our students are already sexually active, we try to help them stay safe in and out of school. The consultations hours have become so popular over the years that as soon as the students see an FPA team member, they immediately assume that they are here to provide them with contraceptives and guidance, even if they are here for some completely different reason that day”, she comments. “The love, patience, and dedication that FPA has shown our students over the years are outstanding. At the beginning of the COVID-19 crisis we had to stop the consultation hours, but thankfully we are now back at it, bigger and better. Due to the collaboration with FPA, we were able to finish out our 2018-2019 school year with no new pregnancies, which was a first for our school. We hope to accomplish this again, now that we can continue our consultations, and keep our kids educated and in school, for as long as we can so they can achieve the best possible future”, Adriana concludes.  

Adriana, Social worker at EPB San Nicolas School.
story

| 23 June 2022

FPA teams up with a school social worker

  Famia Planea Aruba (FPA) places great value on the relationship they have with Adriana, the social worker at EPB San Nicolas School. Adriana is the person who has the most contact with the students, and the one most students turn to when they need help.  “I’ve been the Social Worker at EPB San Nicolas for about fourteen years and have been working with FPA throughout my entire career here. It has always been a pleasure to work with them, they are very accommodating to whatever project we have going on. Each year we have an educational carousel for the first-year students, and we have always been able to count on FPA to provide information to our students. The Comprehensive Sexuality Education program is always fun, informative, and evolving. I, as well as other colleagues, try to catch at least one CSE session each year to see what innovative way the information is presented.” EPB is a secondary vocational school that educates young people from 12 to 18 years. Over the years it has developed a reputation for having challenging students. Adriana knows the students better than most of the teaching staff and is a firm advocate for the continuation of the on-the-spot-consultations, having seen the consequences when this type of care is not offered.  For registered youth under 21 years, the costs of healthcare provision are covered by the national health insurance, however, some students fall outside of the system. “Most of the times you get to have fun with the students, however, every now and then you will come across a heartbreaking case. Since Aruba has so many different migrants, very often you will come across one person who is not insured at the moment, who needs products and can’t afford it and you figure out a way to help”, Adriana says. “For our second, third- and fourth-year students FPA has been collaborating with us to provide a monthly session where the students receive contraceptives and guidance on school grounds. Since around this age, most of our students are already sexually active, we try to help them stay safe in and out of school. The consultations hours have become so popular over the years that as soon as the students see an FPA team member, they immediately assume that they are here to provide them with contraceptives and guidance, even if they are here for some completely different reason that day”, she comments. “The love, patience, and dedication that FPA has shown our students over the years are outstanding. At the beginning of the COVID-19 crisis we had to stop the consultation hours, but thankfully we are now back at it, bigger and better. Due to the collaboration with FPA, we were able to finish out our 2018-2019 school year with no new pregnancies, which was a first for our school. We hope to accomplish this again, now that we can continue our consultations, and keep our kids educated and in school, for as long as we can so they can achieve the best possible future”, Adriana concludes.  

Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA
story

| 01 April 2021

Delivering contraception directly to the client

Famia Planea Aruba’s (FPA) contraceptive delivery service is an added personal touch to its online store. The site is accessible to both members and non-members who can shop in privacy for their contraceptives and schedule a delivery. Orders are delivered by FPA staff with clients having the option to pay cash or debit upon delivery. To ensure a clients’ privacy and confidentiality orders are delivered discreetly. Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA has been managing the delivery service since it started in August 2018. “Since the start of the delivery service in 2018, our clients were enthusiastic however, the usage started slow. I believe this was due to the unfamiliarity, and people were still in the transition phase to online services. Moreover, clients believed that the delivery transportation would have been in a car completely covered in images of condoms, sperm cells and pills, which made them skeptical of using the service due to embarrassment”, says Ghislaine.  As with any new service comes challenges as well as opportunities. “Some of the challenges we face are the overload of deliveries on one day.” Even though Aruba is a small island and there are traffic jams only at specific hours in the day. “Sometimes I get stuck in traffic and try to rush myself to deliver the products in the time slot and at times I find myself in places that I barely recognize and discover new locations.” “The part I enjoy is the communication with the clients. Building a relationship with the client and vice versa provides a smoother transition of service but also provides the comfort and safe feeling for the client”. Ghislaine says the service often calls for more than the delivery of contraceptive orders, as clients may have questions or need support about their health. FPA’s bespoke healthcare delivery has seen successful growth since it started, with an increase of 115% during 2019 and 170% in 2020. “There has been an immense increase in the service in 2020 due to the pandemic. We already had the service in place, so we just had to fill in the gaps; for example, providing more hours and dates for clients to make use of the service.” <img src="https://tracker.metricool.com/c3po.jpg?hash=8b2b54e62fc802a9ae3ee7903a883415"/>

Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA
story

| 23 June 2022

Delivering contraception directly to the client

Famia Planea Aruba’s (FPA) contraceptive delivery service is an added personal touch to its online store. The site is accessible to both members and non-members who can shop in privacy for their contraceptives and schedule a delivery. Orders are delivered by FPA staff with clients having the option to pay cash or debit upon delivery. To ensure a clients’ privacy and confidentiality orders are delivered discreetly. Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA has been managing the delivery service since it started in August 2018. “Since the start of the delivery service in 2018, our clients were enthusiastic however, the usage started slow. I believe this was due to the unfamiliarity, and people were still in the transition phase to online services. Moreover, clients believed that the delivery transportation would have been in a car completely covered in images of condoms, sperm cells and pills, which made them skeptical of using the service due to embarrassment”, says Ghislaine.  As with any new service comes challenges as well as opportunities. “Some of the challenges we face are the overload of deliveries on one day.” Even though Aruba is a small island and there are traffic jams only at specific hours in the day. “Sometimes I get stuck in traffic and try to rush myself to deliver the products in the time slot and at times I find myself in places that I barely recognize and discover new locations.” “The part I enjoy is the communication with the clients. Building a relationship with the client and vice versa provides a smoother transition of service but also provides the comfort and safe feeling for the client”. Ghislaine says the service often calls for more than the delivery of contraceptive orders, as clients may have questions or need support about their health. FPA’s bespoke healthcare delivery has seen successful growth since it started, with an increase of 115% during 2019 and 170% in 2020. “There has been an immense increase in the service in 2020 due to the pandemic. We already had the service in place, so we just had to fill in the gaps; for example, providing more hours and dates for clients to make use of the service.” <img src="https://tracker.metricool.com/c3po.jpg?hash=8b2b54e62fc802a9ae3ee7903a883415"/>

FPA Client Christopher Robles Age: 35 Occupation: Account Manager Marketing Agency
story

| 21 April 2021

Reaching 7,000 clients

Famia Planea Aruba (FPA) is proud to be able to serve over 7,000 clients and celebrated its 50th anniversary in November 2020. FPA strives to live up to the motto, ‘Improving your quality of life’, by ensuring its healthcare provision is accessible to everyone.  One regular client is Christopher, an account manager at a local marketing agency. “I am truly a big fan of FPA, they are really good at being inclusive to men as well as women. The entire staff is very client orientated, I have never felt judged or discriminated against while using any of their services, or while at their office. They are always ready to answer any questions I may have or ease any concern.” FPA has built a strong bond of trust and communication with its clients by sharing regular updates on their work and projects.  “I try as much as possible to stay up-to-date with FPA, I have followed all of their projects so far and have really enjoyed them. I can still remember when I was younger and had my first girlfriend, FPA was my go-to for information, guidance, tips and tricks. They are very good at adapting to each situation, whether it is personal, local or even global”.  FPA places great emphasis on listening to the community it supports to better understand their needs. This enables the team to provide their clients with carefully researched and targeted healthcare.  “Over the years, FPA has gone above and beyond to provide both myself and my partner with information and contraceptives. Over the last few years, in addition to visiting their office, I can follow-up my consultation by asking them additional questions through their social media counseling or even the delivery service”, says Christopher.  

FPA Client Christopher Robles Age: 35 Occupation: Account Manager Marketing Agency
story

| 22 June 2022

Reaching 7,000 clients

Famia Planea Aruba (FPA) is proud to be able to serve over 7,000 clients and celebrated its 50th anniversary in November 2020. FPA strives to live up to the motto, ‘Improving your quality of life’, by ensuring its healthcare provision is accessible to everyone.  One regular client is Christopher, an account manager at a local marketing agency. “I am truly a big fan of FPA, they are really good at being inclusive to men as well as women. The entire staff is very client orientated, I have never felt judged or discriminated against while using any of their services, or while at their office. They are always ready to answer any questions I may have or ease any concern.” FPA has built a strong bond of trust and communication with its clients by sharing regular updates on their work and projects.  “I try as much as possible to stay up-to-date with FPA, I have followed all of their projects so far and have really enjoyed them. I can still remember when I was younger and had my first girlfriend, FPA was my go-to for information, guidance, tips and tricks. They are very good at adapting to each situation, whether it is personal, local or even global”.  FPA places great emphasis on listening to the community it supports to better understand their needs. This enables the team to provide their clients with carefully researched and targeted healthcare.  “Over the years, FPA has gone above and beyond to provide both myself and my partner with information and contraceptives. Over the last few years, in addition to visiting their office, I can follow-up my consultation by asking them additional questions through their social media counseling or even the delivery service”, says Christopher.  

Richenella Dirks started at FPA as an intern over ten years ago
story

| 19 April 2021

Providing information and contraceptive care to young people

Accessibility to information and contraceptives has always been a priority for Famia Planea Aruba (FPA), whether through the office, delivery service, or in schools.  For over fifteen years FPA has worked in partnership with one of the largest secondary schools on the island. The FPA team visits the school on a monthly basis to provide guidance, counseling, and contraceptive care to students and to help ensure they stay in school to complete their education.  “One of my first experiences providing comprehensive sex education, with FPA was at the EPB School during my education as a social worker, many years later I still very much enjoy this”, says Richenella, FPA’s Finance and IEC support staff. FPA’s client is at the heart of its healthcare provision. FPA staff work with students to build trust and ensure they feel safe to talk openly. This helps to provide a sense of consistency for the student, as well as efficiency for the team being familiar with specific students and cases. They are better able to notice if something changes, and if a student needs a referral to a medical doctor or other organization for additional treatment. “The consultations are always fun; you get a change of scenery by stepping out of the office. Over the years you see so many faces and still, somehow you manage to remember most of them. After just a few visits you can start to build a profile of most students, you can start to tell who the class clown is, the Mister Popular, the shy one, the loud one, and the one who just wants to take his time to avoid going back to class”, Richenella laughs.  

Richenella Dirks started at FPA as an intern over ten years ago
story

| 22 June 2022

Providing information and contraceptive care to young people

Accessibility to information and contraceptives has always been a priority for Famia Planea Aruba (FPA), whether through the office, delivery service, or in schools.  For over fifteen years FPA has worked in partnership with one of the largest secondary schools on the island. The FPA team visits the school on a monthly basis to provide guidance, counseling, and contraceptive care to students and to help ensure they stay in school to complete their education.  “One of my first experiences providing comprehensive sex education, with FPA was at the EPB School during my education as a social worker, many years later I still very much enjoy this”, says Richenella, FPA’s Finance and IEC support staff. FPA’s client is at the heart of its healthcare provision. FPA staff work with students to build trust and ensure they feel safe to talk openly. This helps to provide a sense of consistency for the student, as well as efficiency for the team being familiar with specific students and cases. They are better able to notice if something changes, and if a student needs a referral to a medical doctor or other organization for additional treatment. “The consultations are always fun; you get a change of scenery by stepping out of the office. Over the years you see so many faces and still, somehow you manage to remember most of them. After just a few visits you can start to build a profile of most students, you can start to tell who the class clown is, the Mister Popular, the shy one, the loud one, and the one who just wants to take his time to avoid going back to class”, Richenella laughs.  

Adriana, Social worker at EPB San Nicolas School.
story

| 12 April 2021

FPA teams up with a school social worker

  Famia Planea Aruba (FPA) places great value on the relationship they have with Adriana, the social worker at EPB San Nicolas School. Adriana is the person who has the most contact with the students, and the one most students turn to when they need help.  “I’ve been the Social Worker at EPB San Nicolas for about fourteen years and have been working with FPA throughout my entire career here. It has always been a pleasure to work with them, they are very accommodating to whatever project we have going on. Each year we have an educational carousel for the first-year students, and we have always been able to count on FPA to provide information to our students. The Comprehensive Sexuality Education program is always fun, informative, and evolving. I, as well as other colleagues, try to catch at least one CSE session each year to see what innovative way the information is presented.” EPB is a secondary vocational school that educates young people from 12 to 18 years. Over the years it has developed a reputation for having challenging students. Adriana knows the students better than most of the teaching staff and is a firm advocate for the continuation of the on-the-spot-consultations, having seen the consequences when this type of care is not offered.  For registered youth under 21 years, the costs of healthcare provision are covered by the national health insurance, however, some students fall outside of the system. “Most of the times you get to have fun with the students, however, every now and then you will come across a heartbreaking case. Since Aruba has so many different migrants, very often you will come across one person who is not insured at the moment, who needs products and can’t afford it and you figure out a way to help”, Adriana says. “For our second, third- and fourth-year students FPA has been collaborating with us to provide a monthly session where the students receive contraceptives and guidance on school grounds. Since around this age, most of our students are already sexually active, we try to help them stay safe in and out of school. The consultations hours have become so popular over the years that as soon as the students see an FPA team member, they immediately assume that they are here to provide them with contraceptives and guidance, even if they are here for some completely different reason that day”, she comments. “The love, patience, and dedication that FPA has shown our students over the years are outstanding. At the beginning of the COVID-19 crisis we had to stop the consultation hours, but thankfully we are now back at it, bigger and better. Due to the collaboration with FPA, we were able to finish out our 2018-2019 school year with no new pregnancies, which was a first for our school. We hope to accomplish this again, now that we can continue our consultations, and keep our kids educated and in school, for as long as we can so they can achieve the best possible future”, Adriana concludes.  

Adriana, Social worker at EPB San Nicolas School.
story

| 23 June 2022

FPA teams up with a school social worker

  Famia Planea Aruba (FPA) places great value on the relationship they have with Adriana, the social worker at EPB San Nicolas School. Adriana is the person who has the most contact with the students, and the one most students turn to when they need help.  “I’ve been the Social Worker at EPB San Nicolas for about fourteen years and have been working with FPA throughout my entire career here. It has always been a pleasure to work with them, they are very accommodating to whatever project we have going on. Each year we have an educational carousel for the first-year students, and we have always been able to count on FPA to provide information to our students. The Comprehensive Sexuality Education program is always fun, informative, and evolving. I, as well as other colleagues, try to catch at least one CSE session each year to see what innovative way the information is presented.” EPB is a secondary vocational school that educates young people from 12 to 18 years. Over the years it has developed a reputation for having challenging students. Adriana knows the students better than most of the teaching staff and is a firm advocate for the continuation of the on-the-spot-consultations, having seen the consequences when this type of care is not offered.  For registered youth under 21 years, the costs of healthcare provision are covered by the national health insurance, however, some students fall outside of the system. “Most of the times you get to have fun with the students, however, every now and then you will come across a heartbreaking case. Since Aruba has so many different migrants, very often you will come across one person who is not insured at the moment, who needs products and can’t afford it and you figure out a way to help”, Adriana says. “For our second, third- and fourth-year students FPA has been collaborating with us to provide a monthly session where the students receive contraceptives and guidance on school grounds. Since around this age, most of our students are already sexually active, we try to help them stay safe in and out of school. The consultations hours have become so popular over the years that as soon as the students see an FPA team member, they immediately assume that they are here to provide them with contraceptives and guidance, even if they are here for some completely different reason that day”, she comments. “The love, patience, and dedication that FPA has shown our students over the years are outstanding. At the beginning of the COVID-19 crisis we had to stop the consultation hours, but thankfully we are now back at it, bigger and better. Due to the collaboration with FPA, we were able to finish out our 2018-2019 school year with no new pregnancies, which was a first for our school. We hope to accomplish this again, now that we can continue our consultations, and keep our kids educated and in school, for as long as we can so they can achieve the best possible future”, Adriana concludes.  

Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA
story

| 01 April 2021

Delivering contraception directly to the client

Famia Planea Aruba’s (FPA) contraceptive delivery service is an added personal touch to its online store. The site is accessible to both members and non-members who can shop in privacy for their contraceptives and schedule a delivery. Orders are delivered by FPA staff with clients having the option to pay cash or debit upon delivery. To ensure a clients’ privacy and confidentiality orders are delivered discreetly. Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA has been managing the delivery service since it started in August 2018. “Since the start of the delivery service in 2018, our clients were enthusiastic however, the usage started slow. I believe this was due to the unfamiliarity, and people were still in the transition phase to online services. Moreover, clients believed that the delivery transportation would have been in a car completely covered in images of condoms, sperm cells and pills, which made them skeptical of using the service due to embarrassment”, says Ghislaine.  As with any new service comes challenges as well as opportunities. “Some of the challenges we face are the overload of deliveries on one day.” Even though Aruba is a small island and there are traffic jams only at specific hours in the day. “Sometimes I get stuck in traffic and try to rush myself to deliver the products in the time slot and at times I find myself in places that I barely recognize and discover new locations.” “The part I enjoy is the communication with the clients. Building a relationship with the client and vice versa provides a smoother transition of service but also provides the comfort and safe feeling for the client”. Ghislaine says the service often calls for more than the delivery of contraceptive orders, as clients may have questions or need support about their health. FPA’s bespoke healthcare delivery has seen successful growth since it started, with an increase of 115% during 2019 and 170% in 2020. “There has been an immense increase in the service in 2020 due to the pandemic. We already had the service in place, so we just had to fill in the gaps; for example, providing more hours and dates for clients to make use of the service.” <img src="https://tracker.metricool.com/c3po.jpg?hash=8b2b54e62fc802a9ae3ee7903a883415"/>

Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA
story

| 23 June 2022

Delivering contraception directly to the client

Famia Planea Aruba’s (FPA) contraceptive delivery service is an added personal touch to its online store. The site is accessible to both members and non-members who can shop in privacy for their contraceptives and schedule a delivery. Orders are delivered by FPA staff with clients having the option to pay cash or debit upon delivery. To ensure a clients’ privacy and confidentiality orders are delivered discreetly. Ghislaine Koeiman, Head of Information, Education, and Communication Support at FPA has been managing the delivery service since it started in August 2018. “Since the start of the delivery service in 2018, our clients were enthusiastic however, the usage started slow. I believe this was due to the unfamiliarity, and people were still in the transition phase to online services. Moreover, clients believed that the delivery transportation would have been in a car completely covered in images of condoms, sperm cells and pills, which made them skeptical of using the service due to embarrassment”, says Ghislaine.  As with any new service comes challenges as well as opportunities. “Some of the challenges we face are the overload of deliveries on one day.” Even though Aruba is a small island and there are traffic jams only at specific hours in the day. “Sometimes I get stuck in traffic and try to rush myself to deliver the products in the time slot and at times I find myself in places that I barely recognize and discover new locations.” “The part I enjoy is the communication with the clients. Building a relationship with the client and vice versa provides a smoother transition of service but also provides the comfort and safe feeling for the client”. Ghislaine says the service often calls for more than the delivery of contraceptive orders, as clients may have questions or need support about their health. FPA’s bespoke healthcare delivery has seen successful growth since it started, with an increase of 115% during 2019 and 170% in 2020. “There has been an immense increase in the service in 2020 due to the pandemic. We already had the service in place, so we just had to fill in the gaps; for example, providing more hours and dates for clients to make use of the service.” <img src="https://tracker.metricool.com/c3po.jpg?hash=8b2b54e62fc802a9ae3ee7903a883415"/>